Citi Infrastructure Sr. Manager in Belfast, United Kingdom

  • Primary Location: United Kingdom,Northern Ireland,Belfast

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17050229


Principal Responsibilities:

• Proven leadership skills, with experience of managing local and remote teams effectively

• Proven customer service experience. Responsible for maintaining several different corporate systems throughout the software request life cycle and producing reports on an as needed basis

• Develop and continuously enhance strong “trusted advisory” partnerships with all internal stakeholders and business colleagues.

• Provide guidance and training to software requestors on the software ordering and approval process

• Evaluate requests across the businesses to identify areas for consolidation and leveraging in an effort to create and take advantage of save opportunities

• Proactively follow up and monitor progress of all outstanding issues until completion, and continually relay the status to the requestor

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Req Qualifications:

Essential Skills:

• Proven leadership skills, with experience of managing local and remote teams effectively

• Proven customer service experience.

• Strong teamwork skills are decisive for the role.

• High level of proficiency in MS Office (Excel, Outlook and PowerPoint).

• Data analysis, planning, multi tasking and prioritization skills.

• Influencing skills are essential for this role across all levels of the organization.

• Strong work ethic and excellent use of discretion and judgment

• Ability to build strong relationships both in person and virtually.

• Effective communication skills at all levels

• Ability to analyze complex issues and present findings and potential solutions to various levels of management

Desired Skills:

• Software Asset Management experience, Knowledge of the commercial attributes of software (license types, maintenance, payment models, and licensing and usage rights) is strongly preferred

• ITIL / extensive Sigma experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer