JDA Telemarketer/Administrator Education Services in Bracknell, United Kingdom

Telemarketer/Administrator Education Services

Tracking Code


Job Description

Job Summary

The Education Services Tele Marketing / Admin role is focused on generating and taking supplied leads; following up via telephone and email on marketing and promotional campaigns; identifying Education Services sales opportunities to drive the backsell pipeline of business for JDA Education Services EMEA within the existing customer base. This role will be responsible for Education Services tele marketing activities in addition to providing admin support to the Education Director for training course coordination and setup.

Key Tasks

  • Actively conduct lead generation activities to maximize market exposure and identify opportunities, whilst ensuring appropriate follow up and qualification of prospects/leads.

  • Work the retail, Manufacturing and 3PL/Distribution verticals in EMEA and cover as many contacts as possible

  • Qualify leads via the phone, web, email and direct mail campaigns

  • Generate suggested target marketing lists for discussion and agreement with Education Services lead prior to any direct marketing communications, promotional campaigns and events

  • Actively participate in the formulation of new Education Services promotional campaigns for marketing JDA Education Services’ products and services in order to secure new opportunities in our existing customer base

  • Identify and qualify the customer training needs, timelines, business issues and obstacles for hand off to the Education Services lead

  • Make recommendations to customers on appropriate JDA Education Services product and services options

  • Participate in the opportunity reviews and reach out and collaborate with the appropriate Education opportunity owners in the assigned accounts

  • Support achievement of regional quarterly booking targets

  • Track all relevant activity in salesforce.com (including call activity, lead qualification details, lead pipeline, opportunity pipeline, etc)

  • Support coordination and administration for Education training courses


Required Skills


  • Skilled and comfortable at reaching business contacts sourcing new business leads via both warm leads and cold calling within our existing customer base

  • Able to communicate and build relationships with our existing customer base

  • Basic marketing or customer service experience

  • Basic knowledge in lead management processes and experience in contact management software (beneficial)

  • Attention to detail

  • A track record of achieving results and driven to achieve quality results

  • Demonstrated professionalism. Effectively manage multiple priorities

  • Understand the software/IT industry (beneficial)

  • Understand software training services (beneficial)

  • Strong written and verbal communication skills, proficient in active listening, effective telephone skills

  • Excellent written English language skills - writing, grammar and punctuation

  • As a minimum, business fluency in English

  • Additional language skills are a plus (e.g. French, German)

  • Good usage of MS Word, Excel and PowerPoint software

Personal Profile:

  • Motivated, confident, self-sufficient, focused and determined

  • Well organized and consistently meets commitments.

  • Requires a “do whatever it takes” commitment to achieve the success of JDA, its Associates and the respective communities

  • Strong problem solving, diplomacy and influencing skills.

  • Comfortable operating in a highly matrixed environment.


Education: Bachelors degree or equivalent preferred

Location: JDA EMEA Headquarters, Bracknell, UK

Job Location

Bracknell, , United Kingdom

Position Type