Allianz Global Assistance UK Motor Assistance Co-ordinator 6 month FTC in Croydon, United Kingdom

Hours

Full shift – based on 37.5 hours per week. Shifts covering 24 hours.

The Role

To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

Main Duties

Customer Assistance

• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice

• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions

• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management

• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner

• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress

• To ensure that all benefits are applied in the most cost effective manner

File Costings

• To ensure that accurate costings are given for all assistance files utilising available systems

Essential Skills & Attributes

• Good standard of general education

• English Language GCSE or equivalent

• A genuine desire to provide a high level of customer service

• The ability to effectively manage multiple cases

• Excellent telephone manner

• Fast accurate typing skills

• PC Literate

• Good geographical knowledge

• Proven experience of providing a quality customer service within a pressurised environment

• Enthusiastic

• Diplomatic

• Calm under pressure

• Assertive

• Flexible

Desirable Skills & Attributes

• Clean Current Driving Licence

• Basic technical understanding of vehicles

• Experience of working in the automotive industry

External Title: Motor Assistance Co-ordinator 6 month FTC

Full-Time/Part-Time: Full-Time

Number of Openings: 1

External Company Name: Allianz Global Assistance

External Company URL: https://www.allianz-assistance.co.uk/