Optical Express Ltd Contact Centre Team Leader - Cumbernauld in Cumbernauld, Glasgow, United Kingdom

Job Title : Contact Centre Team Leader

Location : Cumbernauld

Hours : 40 hrs over various shift patterns

Salary : Up to £20,000 basic plus fantastic OTE, excellent benefits and full training provided

We are currently seeking an experienced Contact Centre Team Leader to join our brand new outbound sales team in Westfield, Cumbernauld. We require a Contract Centre Team Leader who can work well under pressure, focus on achieving the overall KPI’s for the team and business as well as being able to integrate seamlessly into the existing team.

Your day to day role will involve :

  • Performance management of all call centre agents

  • Call monitoring and coaching

  • Frequent one to ones with your call centre agents

  • Real time data management

  • Adhering to company policy in terms of disciplinary and HR issues

The Contact Centre Team Leader will have the ability to meet and exceed business sales targets whilst delivering a first class experience to our patients. You will be managing a team of agents who will be contacting new business leads who have expressed an interest in refractive eye surgery and inviting them along for a consultation at one of our 90 clinics in the UK. You will be working as part of a larger team but you will be you will be rewarded on your individual team performance.

Essential Skills and Requirements :

  • Experience working within a similar environment

  • Prior leadership experience gained within a sales background would be highly advantageous

  • Great communication skills

  • Ability to work to KPIs

  • Ability to meet and exceed targets

  • Proficient in excel, word and power point

  • Interpretation of management information

  • Ability to articulate all performance matters to the Call Centre management

  • Confident, outgoing and motivational personality

In return we will offer you the following fantastic benefits :

  • Full Training

  • 29 days paid holiday

  • Pension and refer a friend scheme

  • Discounts on Optical Express products plus discounted spa and restaurant facilities

  • Vodafone discounts for new contracts

  • Child Care Vouchers

  • Excellent working conditions

  • Free onsite parking

If the role of Contact Centre Team Leader sounds like the role for you then apply now!

Optical Express surgeons have performed over 1 million refractive surgery procedures worldwide. In a recent survey of 252,179 Optical Express patients, over 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing refractive surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study completed in September 2014 of 336,381 Optical Express patients with the most common prescriptions we treat, over 99% achieved 20/20 vision or better following treatment.

ID: 17-5569

External Company Name: Optical Express Group

External Company URL: http://www.opticalexpress.com/