American Express Project Analyst in East Sussex, United Kingdom
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
The Commercial Servicing Network supports the Global Commercial Payments business in all their servicing needs, responsible for over 189k Corporate Clients and 14 million Corporate and OPEN Card Members and handling in excess of 12 million calls globally.
This position is responsible for supporting the Commercial Servicing Network (CSN) Executive Office, providing day to day to support to ensure the smooth running and execution on a variety of business deliverables, both ad-hoc and ongoing.
This role will report into the Manager of Business Planning, supporting the Commercial Servicing Network, and will have oversight and responsibility for global initiatives, helping CSN deliver on both short and long term priorities. The role will require good operational knowledge of Global Servicing Network, and the incumbent will have had prior experience in project and production based roles.
Key responsibilities include ongoing analysis and commentary on key performance indicators across the Commercial Servicing Network, including RTF and Customer Experience drivers, Value Generation, financial drivers including headcount and production metrics such as call volume, CHT and Abandon rates. An important element of the role will be able to understand this data, and to be able create visually powerful presentations, and as such advance PowerPoint skills are essential. Working with GSN network to drive long term priorities, including Value Generation, Digital Servicing and building next generation capabilities for our CCP’s and Customers.
Key indicators for success would include;
An understand of key performance indicators across the Commercial Business and the ability to interpret and understand underlying trends
Early warning indicators for production related issues, and the ability to work with stakeholders to ensure speedy resolution
The ability to understand and visualise an idea and create visually stimulating presentations for senior leadership review
Coordinate tasks across CSN and the broader support network to ensure deliverables are met in a timely manner
Manage key Stakeholders/Relationships both within Global GSN and across all lines of business to drive consistent execution of CSN Long Term Priorities
Ability to create globally consistent branding for CSN, for presentations and communications with common look and feel across the organisation
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Organizational and problem solving skills the ability to multi-task while meeting tight deadlines
Advanced PowerPoint skills with an ability to visualise ideas and translate into visually stimulating presentation format
Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
Desirable - good working knowledge of GSN, Commercial Servicing Network (CSN) and/or Global Corporate Payments (GCP)
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on email@example.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).
Title: Project Analyst
Location: GBR-East Sussex-Brighton
Requisition ID: 17008109