EY IT On Site Services Technology Specialist - Global - IT - 6 Months FTC - London in England, United Kingdom
Title: IT On Site Services Technology Specialist - Global - IT - 6 Months FTC - London
Job Number: LON00C7Q
This is a fantastic opportunity to join EY’s UK IT Services
Global IT Services creates, manages and operates all the technology used in EY, providing quality service and business solutions to EY personnel worldwide. This is an exciting opportunity to be part of the IT Onsite Services Team
Your Key Responsibilities:
The On-Site Services staff provide direct end user support in person. This selected candidate will have demonstrated ability to prioritise tasks, working with multiple software and hardware technologies, in a fast paced
Skills and Attributes for Success:
Provide 2nd line support to PC users in base region
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies.
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in ServiceNow and provide details of the fix.
Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user.
Provide enhanced/VIP support for identified executives.
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Assist in identifying sources and trends of technical problems to prevent future occurrences.
Assist with off-site support for firm sponsored functions/meetings.
Assist with IT tasks related to office moves, build outs and relocations.
Maintain a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents.
Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.
Flexibility to travel when needed between offices.
Ensure that EY Security Compliance processes are adhered to.
To Qualify for the role you must have:
Minimum 3 years of experience in end-user technology support.
Experience with supporting mobile applications, Windows 7, Lync and Outlook preferred.
Ideally, you’ll also have:
Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience.
Experience with supporting desktop technologies and applications (eg, SCCM, SharePoint, MS Office, smart phones/androids).
What working at EY Offers:
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.