First Data Partner Development Manager in Essex, United Kingdom

Partner Development Manager – Home Based

First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.

Position Description Overview

A key member of the GBS Partner Sales team; The Partner Development Manager contributes to the signing, development, management and overall strategy of retention of GBS Partners. Ensure assigned Partner portfolio accounts are managed effectively, with a focus on retention, value upselling, contract negotiation and overall profitability of accounts. The Partner Development Manager must manage operational relationships for service delivery efficiency to ensure GBS requirements are satisfactorily met.

Job Responsibilities

Within a specific country or sub region of a country, the Partner Development Manager identifies and develops marketing alliance and relationship programs designed to produce sales and on-going relationship opportunities. Manages alliances/partnerships and ensures the retention, growth and customer satisfaction of accounts. Works toward mutual goals and objectives to build awareness, and support of overall strategic benefits of the alliance. Incumbents may hold new sales and/or relationship management responsibilities. Alliances/partnerships may be established between First Data and third party sales organizations such as ISOs, Agents, Agent Banks, Value Added Resellers (VARs), Third Party Resellers, and others.

Scope of Job

The role requires effective relationship management between the various GBS Sales & Business development teams, Finance, and Product teams and therefore requires a strong relationship builder, with the ability to build credibility, and influence across all management functions. Including:

  • Source and board new revenue generating partners within the remit of the overall team scope

  • Develop, implement, and manage all Partners ensuring that all aspects of the relationship operate as required, including but not limited to; Operational effectiveness, profit margin maintainability, retention and reporting.

  • Engage GBS business owners as required to review monthly performance data.

  • Establish strong relationships with Partner senior management.

  • Implements remedial actions when necessary to control and eliminate GBS and Partner liability.

  • Establishes strong working relationships and breaks down barriers across the company to ensure quality products and services are provided

  • Present established and new products for the Partner to target new and existing merchants.

  • Decide and agree commercial opportunities with reference to, but not limited to the First Data product suite.

  • Review contractual obligations and commitments. Ensure volumes are as projected with acceptable growth levels

  • Advise on new Scheme regulations, First Data enforced protocols or any other changes within the UK acquiring market

  • Support boarding of all deals, including where necessary face-to-face meetings with the Partner and potential Client

    The successful candidate will need to demonstrate:

  • Proven track record in sales / business development is essential to the success of this role

  • Self starter, with the ability to take initiative in supporting business goals and challenging business plans.

  • An in depth understanding of the business and relevant financials to assist in identifying opportunities to expand the relationships and increase top line revenue into the business.

  • Ability to understand complex processes and communicate to audiences at all levels. Demonstrated desire and ability to develop and enhance existing processes and controls.

  • Significant merchant acquiring industry experience.

  • Strong commercial, financial acumen.

  • Proactive approach with ‘Can-Do’ attitude and macro vision – Sees the big picture & not afraid to get involved

  • Strong people skills with ability to communicate at all levels.

  • Excellent interpersonal skills and the ability to interact with all levels of management

  • Working knowledge of Card Scheme policies and practices

    First Data is an Equal Opportunity Employer

Job: *Partner/Complex Product Sales

Title: Partner Development Manager

Location: GBR-Essex-Basildon-Essex-FD GBR Janus House

Requisition ID: 2053520