Marriott Guest Service Agent in Greater London, United Kingdom

Description:

DISCOVER A CAREER AT LE MERIDIEN PICCADILLY | ARE YOU LE MERIDIEN?

With its timeless Regency architecture and its unmatched location in the heart of London's West End, Le Meridien Piccadilly, 283 bedrooms, is recognized as the landmarkhotel in Piccadilly Circus.

Le Meridien is a compellingly original brand that targets creative minds through timeless chic design enriched by contemporary art and original dining experiences.

Le Meridien attracts talented professionals with a keen desire to bring Le Meridien to life through key touch points that activate this dynamic brand. Much like our clientele, our associates are creative and cultured; you will help guests discover their most memorable travel experience.

Qualifications

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Rooms and Guest Services Operations

Organization: Le Meridien

Location: GBR-Greater London

Requisition ID: 17001BW3