Marriott Guest Service Agent in Greater London, United Kingdom
The Park Tower Knightsbridge, an indigenous experience beyond hospitality.
The Park Tower Knightsbridge stands elegantly in the heart of one of London s most alluring locales, being a stone s throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols as well as the cobbled streets of the local area.
Combining timeless elegance with bespoke contemporary design, the hotel lobby, The Knightsbridge Lounge and The Hyde Bar have been recently renovated offering an even more exceptional and indigenous arrival experience.
Recently voted Third Best Restaurant in London in The Sunday Times 100 Best Restaurants in the UK, our One-O-One restaurant is renowned to be one of London s finest seafood restaurants. Every detail is infused with the inspiration of the shoreline. Our Executive Chef Pascal Proyart is recognized for his innovation behind the exceptional menus, perfectly fitting the restaurant s commitment to delivering an outstanding dining experience to its guests.
The Park Tower Knightsbridge features 280 contemporary guest rooms, including 22 stunning suites with personalised butler service and exceptional views across London.
We are now seeking a new team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated to work in an environment where exceeding the expectations of our customers is the minimum standard.
You will have previous experience within a four or five star hotel and a passion for providing exceptional customer service. You will possess excellent communication and strong computer skills.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Rooms and Guest Services Operations
Organization: The Luxury Collection
Location: GBR-Greater London
Requisition ID: 17001BVV