Marriott Receptionist in Greater London, United Kingdom
We are located just six miles from London Heathrow Airport and 20minutes from central London. London Marriott Hotel Twickenham offers guests a contemporary and modern Twickenham hotel with superb facilities.The area boasts some of the UK's best-loved attractions, including Hampton Court, Windsor Castle, Kew Gardens and Thorpe Park. For avid sports fans, our hotel is a short distance from the Stoop, the Harlequins home ground for Rugby Union and Rugby League, as well as Kempton, Sandown, Ascot and Windsor race tracks. Our hotel in Twickenham s 156 guest rooms are eloquently decorated. Whether staying for business or pleasure, we are top among Twickenham hotels.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Rooms and Guest Services Operations
Organization: Marriott Hotels Resorts /JW Marriott
Location: GBR-Greater London
Requisition ID: 17001MHE