Philips Senior Cash Collector in Guildford, United Kingdom

To manage & organise the collections activities and coordinate the resolution of queries according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and queries). This function should be performed in close cooperation with the businesses and the third party service provider (who executes large part of the collection activities) in order to minimize the outstanding receivables.

Philips is focused on improving people’s lives through meaningful innovation. Our aim is to improve the lives of 3 billion people a year by 2025. We are undergoing an exciting transformation globally from a consumer and healthcare business into a leader in the Health and Technology space. We now have an opportunity for a Senior Cash Collector to join our team.

In this role you will manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal over dues and disputes). You will work in close cooperation with the businesses and the third party service provider (who executes large part of the collection and dispute management activities) in order to minimize the outstanding receivables.

You are responsible for

  • Organize, support and develop accounts receivable process

  • Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or written-off

  • Execute the collection process for defined customers (e.g. strategic customers)

  • Bridgehead function towards sectors regarding cash collection performed by external service provider

  • Organize, support and develop cash & collection process

  • Follow up on relevant queries and solving escalations in close cooperation with sectors

  • Provide leadership and direction to departmental staff for bigger markets

  • Responsible for compliance of ICS checks

  • Participate as an active member in Dispute Council

To succeed in this role, you should have the following skills and experience

  • Background in F&A, Economics or Business Administration

  • Profound knowledge of customer base and Philips business models

  • Customer service focus

  • Determination to achieve excellent results

  • SAP and Customer Master data process knowledge

  • Excellent communication and negotiation skills

  • Team player, Open minded change agent who demonstrates the Philips Behaviors

  • Project management: development and deployment of new processes and procedures

KPIs

  • Trigger the realization of targets of leading OtC KPIs, e.g.

  • Meeting Harmonization objectives and Meeting annual budget targets.

  • Basic qualitative data: (DBO, BPDBO, AR over dues as percentage of AR Balance, Collectable AR overdue as

  • a percentage of AR balance, Collectable AR overdue older than 60 days as a percentage of AR balance, measurement of actual cash collection against collection targets.)

  • Customer Satisfaction rating from business

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. This role is based from our Guildford office where we operate an agile working environment: https://www.linkedin.com/pulse/philips-goes-agile-louise-moore?trk=pulse_spock-articles

Our benefits are very competitive and designed around your preferences:

  • A competitive base salary plus performance related bonus

  • Access to private healthcare insurance

  • Holiday allowance of 25 days a year from the start (plus bank holidays)

  • Learning and Development opportunities through our Philips University

  • Family friendly policies which offer enhanced maternity and paternity schemes

  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately, we are not able to respond to you and cannot accept speculative CV’s as way of introduction.