BT Team Member - WIFI & Devices in Hatfield, United Kingdom

An exciting opportunity has arisen within BT’s Wi-Fi and Devices team. We are looking for someone to be responsible for tracking and monitoring production and transport of our products from the Far East to the UK.

You will be supporting our Stock manager in dealing with our multiple Product Manufacturers, as well as working with our two Freight Forwarders, who import our goods via sea and air. We manage a portfolio of around 200 variants of telephones, baby monitors and connectivity products and some of our clients consist of Argos, Tesco’s & Currys.

You will play an integral role in Operations but also wider Devices team, providing insights and inputs into planning and cost control.

In the Wifi team we deliver Public Wifi Managed Services for our Premium Partners across all market sections including Banks, Government, Retail and Hospitality. High quality and secure Wifi services are now a key differentiator in these competitive markets and our ability to deliver at scale in short timescales sets BT Wifi apart.

You will be providing support to the Devices Stock Manager through:

  • Stock and issues reporting and tracking

  • Monitoring outstanding stock orders

  • Tracking Production plans from our external Suppliers

  • Inbound freight tracking

  • Freight forwarding invoice reconciliation and reporting

  • Supply chain charges reconciliation and reporting

  • Tracking and managing Damaged and lost stock

  • Addressing ad-hoc stock related queries, including receipts, issues, stock position

  • Supplier spend tracking

You will be expected to track, help analyse and provide input for continuous improvement of the way we work with our suppliers. You will also have the opportunity to report on Devices Operational costs up to Director’s level at our regular Operational reviews.

On the Wi-fi side of the house, you will support the Wi-fi Delivery Team by:

  • Processing simple site delivery jobs such as ceases, wifi expansions and small sites wifi installations

  • Processing backhaul circuits orders on small and volume projects i.e. ADSL orders, Etherflow and BT Net Orders

  • Supporting site delivery Project Managers on volume projects responding to engineer requests for information during circuit installs

  • Document management tasks on circuit orders and site completion reports so our operational colleagues can effectively support our services

Our team must work closely with all the elements of the Lead to Cash journey and ensure we provide brilliant customer experience for our Partners. This means having close control of the delivery processes, data, trackers and providing accurate a timely delivery information to our customer.

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.


Job: Product Management

Title: Team Member - WIFI & Devices

Location: GBR %26 Ireland-GBR-Hertfordshire-Hatfield

Requisition ID: 67368