Envigo RMS, Inc. Desktop Support Analyst - £22,000 - £25,000 in Huntingdon, United Kingdom

At Envigo, we are working together to build a healthier and safer world, we exist to help our customers secure the potential of their research and develop products that enhance and enrich life.

It’s an exciting time to join our growing IT Department in Huntingdon, Cambridgeshire. We are looking for a Desktop Support Analyst to support, implement, maintain and document the organization’s IT desk side infrastructure & software. The individual should ensure the desk side infrastructure is adequate, secure, cost effective and performs with minimal downtime, meeting company and customer requirements.

The scope of the position is company-wide and the role requires an aptitude to support a wide variety of technologies.

As a Desktop Support Analyst at Envigo your main responsibilities will be:

  • Providing deskside support by following and using defined IT Management & Control systems, processes and procedures to track and resolve user/business questions and problems.

  • Maintaining and supporting all IT deskside infrastructure and systems as necessary to provide a resilient and effective IT environment for the business.

  • Undertaking IT hardware and software installation, testing, evaluation and problem solving.

  • Participating in and following a systematic Incident Management and Request Fulfilment process.

  • Maintaining an infrastructure and software inventory system to provide adequate information for equipment management, replacement, licensing and insurance.

  • Assisting with support systems and customers on events/issues or volume support issues.

  • Reviewing Huntingdon Server backups, as and when required.

  • Undertaking other duties as assigned.

The skills and experience we’re looking for are:

  • To provide Service Desk support to clients via telephone and face to face.

  • Logging and updating all key information regarding support calls on the Company's Incident Management Application

  • Resolving the support call in a quick and efficient manner, paying particular attention to Company SLA's

  • To escalate calls where necessary to Third Line

  • To keep up to date with appropriate technologies as used by the Company and its Clients from time to time

  • To familiarize yourself with all key Company systems

  • To show a genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the Company's offer of training

Education/Training:

  • BTEC ICT Specialist qualifications or equivalent professional experience

  • CompTIA A+ qualification or equivalent professional experience

  • Microsoft Certified Solutions Associate | MCSA or equivalent professional experience

Relevant Job Experience:

  • Proven professional experience as Systems Engineer or Support Technician in a Windows Active Directory environment

  • Supporting a Citrix XenApp environment

Specialized Job/Technical Knowledge:

  • Advanced Microsoft Windows operating system knowledge and understanding related to administration, installation and management of such environments.

  • Citrix XenApp 5 or above

  • Microsoft Exchange 2007 or above

  • Microsoft System Centre Configuration Manager

Non-Technical Skills and Abilities:

  • Excellent interpersonal and communication skills

  • Excellent problem solving skills demonstrating root-cause-analysis solutions

  • Ability to communicate technology issues to various levels of users in uncomplicated non-technical terms

Licenses/Certification:

  • ITIL v3 Foundation or Intermediate.

Physical Requirements:

  • The job involves physical & restrictive access work and therefore the Job Holder must be able to undertake these tasks.

Standards of Performance:

  • Must demonstrate an excellent desk side manner, completing tasks with accuracy and timeliness to attain goals and objectives.

  • Cooperation with, and support of, other team members.

If you are professional, forward thinking, enthusiastic and highly motivated, then we want you to join us and help us achieve our mission – to be the best company to work with and the best company to work for.

Envigo ++++

. Generous holiday allowance

. Excellent training & development opportunities

. Pension contributions

. Life Assurance

. A range of flexible benefits to suit your lifestyle

Req ID: 5705

Location: Huntingdon, UK

Department/Division: Information Technology & Statistics