Bazaarvoice Client Success Director (French speaker) in London, United Kingdom

At Bazaarvoice, our vision is creating the world’s smartest network of customers, brands and retailers.

Each month, more than one-half billion consumers view and share authentic opinions, questions and experiences about tens of millions of products in our network. Our technology platform gives leading brands and retailers solutions that enable them to engage with consumers wherever they shop – online, in-store or on their mobile devices. Headquartered in Austin, Texas, Bazaarvoice has offices across North America and Europe.

Why join Bazaarvoice?

  • We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

  • We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

  • Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

  • We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

Job Overview:

Our Client Success Directors (CSD) own the long-term relationship with our clients, and are motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. As our superstar Client Success Director you will act as an online strategist where you’ll consult our clients to develop measurable joint marketing programmes that meet their business objectives. It is a pro-active and demanding role, requiring strategic planning skills and the ability to deliver value-based messaging to motivate client action.

Is this opportunity a good fit for you?

Bazaarvoice are client obsessed and as the job title suggest, this is a heavily client orientated role so we’re expecting you to possess the same passion and drive too! This is a junior level account management position.

You’ll be responsible for owning a portfolio circa 50-70 client accounts, so you must have a highly disciplined and organised approach to servicing clients simultaneously and in a programmatic manner. You’ll be someone who can comfortably prioritise your workload and easily build trust and rapport when developing and owning client relationships through phone, webinars, e-mail and events. This role is autonomous in that you’ll be able to manage your own time around clients’ availability.

You’ll love discovering the clients’ internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the desired results. You will ensure that key clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice’s solutions is essential. This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline).

Moreover, you’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process. You’ll be proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice’s footprint within the client’s business. Finally, you’ll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too.

Summary

This role is vital in ensuring we forge on going and excellent strategic relationships with our clients. You are going to be working in the vibrant and exciting area of social commerce with some of the world’s leading brands.

This is a great opportunity if you come from a business development background and looking for a career move into account management or already in an account management role and seeking a new learning curve and challenges! If you have the relevant experience, please apply today!

The key things we are going to be looking in your CV and assessing you on are:

Essential:

  • University degree or similar.

  • Native/ fluent French and English language skills.

  • Proven work experience in a client services/ relationship role, ideally within software, online and/ or other marketing/ e-commerce technologies.

  • Ability to manage high volume of accounts and client relationships concurrently.

  • Customer-centric oriented with a focus on delivering value (KPIs definition tracking).

  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.

  • Industry knowledge in any of the following appreciated, but not required: retail, manufacturing, consumer electronics, CPG, media or financial services.

  • Outstanding oral, written, and presentation skills.

  • Attention to detail, highly organized, with an absolute focus on quality of work.

  • Full authorisation to work in UK with no restrictions, sponsorship will not be provided.

  • Brings an attitude of winning

  • Leans into challenging situations

  • Embraces and seeks innovation

  • Exercises courage to take calculated risk

  • Builds collaborative relationships up, down, and across the organization

  • Is optimistic and looks for solutions

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Req ID: 2017-3878

External Company Name: Bazaarvoice, Inc.

External Company URL: http://www.bazaarvoice.com/