UBS Financial Services Complaints Handler in London, United Kingdom

Your role:

Do you have experience dealing with client complaints in financial services? Do you enjoy engaging with clients? We're looking for someone like this to:

– conduct investigations and handle complaints, from beginning to end, across the Wealth Management business, including its new digital offering.

– think strategically, helping make decisions that have real impact for our clients and business

– explain findings and conclusions with confidence, orally and in writing

– give clear and concise guidance to our business to seek to avoid and manage disputes

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You'll be working in the Wealth Management Client Complaint Handling Unit in London. We’re responsible for managing complaints made by clients and prospects, in accordance with the FCA's rules and our internal policies. So you will have the opportunity to use your analytical mind, and deal regularly with a variety of people on a wide range of issues. No two days will be the same.

Your experience and skills:

You have:

  • worked in a similar position or conducted similar work before, perhaps at another financial institution, a regulatory body, or the Financial Ombudsman Service

– experience working with stakeholders, including senior management, on sensitive matters

– a strong client focus and commitment to delivering the highest level of client service

– an understanding of regulatory regime which governs our dealings with our clients

  • legal knowledge and experience (advantageous, but not required), perhaps from either academic or professional experience or a legal qualification

You are:

  • detail oriented

  • strong communicator

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

Job Reference #: 159389BR

Business Divisions: Wealth Management

Title: Complaints Handler

City: London

Job Type: Full Time

Country / State: United Kingdom

Function Category: Risk