Octopus Investments Operations Support in London, United Kingdom
Octopus Property is one of the industry’s leading specialist lenders with an impressive track record and numerous awards. With a highly experienced team and a clear vision for growth, now is an exciting time to join the business as we continue to the next phase of our journey.
The Operations team plays a crucial role in supporting the various steps that are involved in the customer journey, for each new property loan that we receive. Working with colleagues in Sales, Credit and Compliance, the priority is to help our customers’ application get from start to finish as smoothly as possible to ensure that we maintain our award-winning service levels, even as we continue to grow.
It’s an exciting time of opportunity and change in Operations, as we strive to improve not just what we do, but how we do it. Everyone in the team needs to embrace technology as we work towards becoming fully digitised, so a tech-related background would be highly beneficial.
Produce application pack for underwriters to include full credit searches, land registry and additional fraud checks.
Work with the Credit and Sales teams to manage deals from enquiry to completion
Produce a number of pre-completion documents (for example: offer letters, European Standardised Information Sheets, payment approval and deduction sheets)
Prepare post-completion correspondence to clients (for example: welcome letters)
Conducting enhanced due diligence on certain cases
Maintaining daily and monthly reports to monitor deals from enquiry to completion
Work directly with the Finance and Treasury teams to ensure the swift movement and availability of funds
Assist with ongoing screening of clients and adhoc searches.
Provide a high level of customer service when answering telephone calls.
Produce a monthly report detailing various components of MI
Archive redeemed files and cancelling files
All general housekeeping and additional support as necessary
Experience within a fast-paced environment with an ability to prioritise tasks from a high work-flow
Strong and flexible work ethic.
Exceptional and high quality interpersonal skills for this outgoing team.
Experience maintaining filing system including keeping all files correctly filed in live, completed, cancelled and redeemed.
Confident with technology, with relevant IT knowledge (esp. Microsoft Office).
Strong time management skills
High level of attention to detail.
Must have previous administrative, operations or support experience preferably in financial services
Customer Obsession - is about putting the customers’ needs at the heart of everything we do. We achieve this by listening, by making the complex simple and by delivering on our promises.
Focus on Impact - is about making things happen. It’s about recognising and avoiding the distractions. And it’s about executing really, really well.
Better & Better - is about having the humility to recognise that everything can be improved. We want a culture where everyone can put forward ideas and where people at all levels seek out, learn from and react positively to feedback.
Personality matters - at Octopus. We want people who are willing to roll up their sleeves, are passionate about what they do, and who retain their humility despite all they achieve. We are honest, open and decent, always.
Must be curious and seek to instil automated and digital solutions wherever appropriate.
Must be comfortable in using technology and leveraging digital applications and media platforms.
This role does not required the candidate to be an FCA Approved Person.
External Company Name: Octopus Investments
External Company URL: www.octopusinvestments.com