Goldman Sachs & Co. Technology, Platform, Contact Center Engineer, Vice President, London in London, United Kingdom

MORE ABOUT THIS JOB

TECHNOLOGYOur team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

YOUR IMPACT

The successful candidate will join the EMEA Voice Engineering team at Goldman Sachs responsible for designing and implementing our contact center technology platforms providing critical communication systems for the company. The team coordinates directly with other technology teams, internal business sponsors, technology risk and compliance to ensure vendor solutions meet Firm policies.

RESPONSIBILITIES AND QUALIFICATIONS

HOW YOU WILL FULFILL YOUR POTENTIAL

  • As part of a critical Contact Center build out project this role will require you to be responsible for the technology engineering, design and implementation of the voice systems within the overall contact center solution.

  • This will include assisting with product testing & certification, delivering detailed designs, implementation plans and supporting the migrations throughout the project.

  • Working closely with other technology teams, including global engineering and the support/implementation organisation for design approvals.

  • The role provides the opportunity to use your extensive specialist contact center design and implementation skills to ensure resilient, scalable and best practice compliant solutions.

  • As part of a global organisation there will be considerable interaction with the global teams and require you to build strong working and collaborative relationships.

  • You will be accountable for maintaining the Firm's reputation with our vendors and suppliers.

SKILLS & EXPERIENCE WE'RE LOOKING FOR

BASIC QUALIFICATIONS

  • Experience in detailed design, deployment and support of large scale, multisite contact center communication systems

  • 5 years minimum design and implementation experience of Cisco Call Manager systems (CUCM version 10+)

  • 3 years minimum experience of Cisco Contact Center Enterprise systems (UCCE version 10+)

  • 3 years minimum experience of ICM and CVP scripting

  • General networking experience (Cisco CCNA level) - Good technical documentation skills (Detailed Designs)

  • Good communication skills, able to articulate designs, implementation plans and project status to global technical and management teams

  • Able to manage workload to meet strict project deadlines

PREFERRED QUALIFICATIONS

  • Experience in financial services organisations

  • Experience designing and implementing Cisco CUBE

  • Experience designing and implementing Cisco Unity

  • Experience designing and implementing SBCs (Sonus)

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2017. All rights reservedGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Job ID 2017-37154

Schedule Type Full Time

Level Vice President/Executive Director

Function(s) Technology

Location(s) UK-London

Region EMEA

Division Technology

Business Unit Platform

Employment Type Employee