TRMS Content Strategist in London, United Kingdom

Transaction Risk Management Services (TRMS) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation. Our Investigation Specialists will always deliver on our service standards for our customers and with zero defects. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Amazon’s Transaction Risk Management Systems (TRMS) team is seeking a Content Strategist to deliver and manage end-to-end content. Content here includes pre-text emails, standard operating procedure documents, and other worldwide communications. This role is located in London, United Kingdom.

The Team

The TRMS Knowledge Management team is responsible for creating, managing, and updating internal and external content for all Amazon geographical locations. The team works to make it easier for TRMS investigators to do their daily job. We measure success by having clear and simple content that solves issues before a user question arises.

The Role

You will be responsible for developing a long term strategy and execution plan for all content specific to select verticals. This includes all aspects of the content lifecycle: creating, maintaining, integrating and governing our content in addition to improving discoverability.

Your focus will be providing an unparalleled content experience for our end users, which is also made available to them in their local language and adapted for their culture and market. You must be able to manage across numerous business models and create certainty out of ambiguity while having a firm grasp on the operational, financial, and technical aspects of the content development required for each new and existing application.

You will work with global stakeholders to drive the right content management plan and structure to ensure consistency of voice and communication quality across multiple content types, and addresses the long terms goals of the business. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to create process and technical solutions to problems.

A successful candidate will be highly analytical, resourceful, customer-focused, team-oriented, and will have an ability to work independently under time constraints to meet deadlines. You will have a proven track record in using data to guide decisions, prioritize, and act upon the information received.

  • Substantial professional working experience managing content

  • Proven professional working experience with technical writing or documentation

  • Ability to multi-task and manage competing priorities at once

  • Proven ability to work independently or in ambiguous circumstances

  • Demonstrated success at learning and explaining business processes

  • Good judgment and open communication

  • Experience in change management for different audiences across multiple geographies

  • Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches

  • Ability to prioritize and manage multiple stakeholder needs in a fast paced environment across

  • Bachelor’s degree in Technical Writing, Information Management, or similar field

  • Experience with or exposure to Amazon Retail business process

  • Experience with localization processes

  • Experience with DITA and content management systems

  • Strong editorial background and exceptional skill in proofreading and creating, implementing, and ensuring adherence to technical style guides

  • Working in a global team environment

AMZR Req ID: 558665

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