Johnson Controls Technical Trainer in Manchester, United Kingdom
Technical Trainer Our belief is that great companies are powered by great people and led by inspired leaders; individuals who are authentic, who embrace new ideas, share a mutual respect for each other and do what’s right for their communities. Every day, we focus on our common goal of improving lives around the world. And we do this by working together and applying deep technical expertise to help our customers solve pressing challenges, with a collective passion to make an impact.
Job context: The Technical Trainer is focused to deliver training for FireClass and ZETTLER brands, train both internal and external customers in technical way with frequent travelling Close collaboration with Sales, Support and the other functional teams will be required. Further to develop instructional material and select suitable delivery methods or training aids. Ensure that programs are aligned with the organization's business goals. The position will report to Michael Weigl, Technical Training Manager, ZETTLER and FireClass
Key Responsibili¬ties: As a Technical Trainer you will be responsible for providing all training activities on products, systems, applications, codes and standards for new technologies and software. You will also deliver training content to customers through live sessions and e-learning webinars, proactively support in the creation, monitoring and improvement of processes, contribute to all training communication an promotion, align alongside the other EMEA Trainers to insure a consistent standard of work and ensuring all training is correctly recorded and certified.
You will also contribute technical support including: Answering questions and queries in regards to applications and products, provide typical examples of support for customer requirements, ensure diligent use of Salesforce.com to ensure an integrated customer experience, provide advice and technical input for larger scale projects, set up and monitor field trial for new and updated products in cooperation with EMEA services team, product management and R&D, investigate, identify and resolve problems relating to TFPP products, site visits and communicate preventative actions for common problems via the EMEA bulletins system.
Qualifications needed Education: Bachelor degree electrical engineering or similar background through education or related experience.
Job Specific: For this role you will need: First-hand working knowledge and application of installation, hardware and software configuration, commissioning and fault-finding of standalone and networked fire systems, All TFPP's specific fire detection product ranges (or similar), trained/certified on relevant international fire and electrical codes and standards, to be a certified fire detection engineer, certified for advanced training in fire detection and electrical applications and you must have PC literacy with IT professional level knowledge of both current and legacy hardware and software, including TCP/IP and networking.
Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms. Imagine a career that perpetually stretches your capabilities. From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.
Organization: *Bldg Technologies & Solutions
Title: Technical Trainer
Requisition ID: 1720221