VMware Support Account Manager - Lead in Milton Keynes, United Kingdom

You will be responsible for leading a team of VMWare AirWatch Support Account Managers across EMEA. This team build and maintain post sales relationships with AirWatch’s largest and most complex customers by ensuring successful AirWatch deployment and adoption. You will provide advice and mentoring to ensure that the SAMs are successful with completing their ongoing responsibilities which include:

  • Planning and developing creative solutions to customer requirements using AirWatch

  • Delivering web based training to user groups to support organizational adoption

  • Undertaking discovery and education activities to find opportunities for AirWatch usage across organizational functions and processes

  • Functioning as a frontline technical resource for “methodology” and informal customer questions

  • Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues and with product management as the customer advocate on product roadmap discussions

  • Maintaining current functional and technical knowledge of AirWatch service

  • Helping to document recognised methodologies in developing and using AirWatch

Position requirements:

  • Direct customer advocacy and engagement experience in a post-sales or professional services function

  • ​Experience in managing a team of direct reports

  • Experience in successfully leading customer engagements to completion

  • Customer service oriented believing in teamwork, collaboration, flexibility and initiative

  • Excellent analytical skills with the ability to provide quick resolution to problems

  • High level verbal and written communication skills

  • Demonstrable success in thinking strategically, executing tactically while providing consistent levels of customer happiness and retention in a rapidly changing environment

  • Willingness to travel periodically based on customer and business need (approximately 20%)

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.