Hermes Parcelnet Senior Administrator in Morley, United Kingdom

The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

The purpose of this role is to assist, train and develop the Loading Team to ensure they support the Field Team and Depots in ensuring all aspects of our courier network is maintained with current information.

Responsibilities include:

  • Provide 1st line support to the Loading Team. Ensuring all staff training requirements are up to date.

  • Maintain the suite of training notes for all loading tasks.

  • Create and circulate loading statistics to the Central Services Managers

  • Co-ordinate and facilitate the Field Team familiarisation sessions with the Loading team.

  • Providing support to the Field Team and Depots by e-mail or telephone

  • Ensure legal compliance with Courier Contracts.

  • Amend Courier personal information and bank details.

  • Creation of new round or a split ensuring all parameters are correctly loaded to the core system.

  • Amending Service offers and PRG’s, ensuring accurate selection is made as this effects the service and couriers payments

  • Postcode changes to ensure the client’s POS file is accurate and up to date to guarantee couriers receive correct parcels for their area of delivery.

  • Extract appropriate information from FMS and load to core system

  • Ability to work independently and within a team

  • First class communication skills with all levels of management

  • Operational knowledge of the Courier & Field Team Network

  • Organised and the ability to multi task

  • Good Pulse and FMS knowledge

  • Flexible working approach and be adaptable to the changing needs of the organisation

  • Excellent organisational skills

  • An engaging approach and mind-set to understand the needs of the company and others

  • Ability to work under pressure

  • Ability to influence at all levels.

  • The position holder will be expected to form and develop a good rapport with the Field Team network and Information Service

  • Close working relationship with the team and Loading Team Manager

ID: 2017-5881

External Company Name: Hermes Parcelnet Ltd.

External Company URL: