Diageo Brand Home Guide in Oban Visitors Centre, United Kingdom

58191BR

AutoReqId:

58191BR

Reporting Location:

Oban Visitors Centre

Country:

United Kingdom

Function:

Property & Facilities

Type of Job:

Employee

External Job Description:

Annualised hours of 1455

Purpose of the Role

•This is a proactive role whose main purpose is to present the key quality messages relating to the whisky making process and brand or brands to visitors in an interesting and informative manner

KEY OUTPUTS

•Ensure a high level of customer care by welcoming, leading, informing and enthusing visitors during the tour of the distillery and brand reception area

•Maximise the impact of the Brand Home by promoting key quality messages relating to the process and the brand

•Work closely with the Brand Home Manager and Lead Guide to fully develop the Brand Home’s role in promoting the key brands

•Demonstrate a high level of retail skills in order to maximise sales

•Ensure that the facilities (including food preparation and hospitality, where appropriate) meet Diageo and VisitScotland standards

•Ensure Brand Home operations comply with all statutory requirements and Diageo standards, eg HMRC, Health and Safety, Food Hygiene, Local Licensing Authority regulations etc

•A good awareness and application of stock management procedure including stock rotation and preparation for stocktake.

•Actively operate within a flexible working and cross-functional team culture.

•Actively participate in communication forums to ensure both Brand Home strategic and Building Brand Culture aims are implemented

KEY PERFORMANCE INDICATORS

•Ensure presentation standard of the Brand Home facility meets or exceeds all Brand Team objectives

•Contribute to the achievement of DVC profit targets

•Achievement of excellent customer experiences through use of ongoing feedback mechanisms

•Effective promotion of the brand(s) to visitors and the local community

Role Capabilities

INNOVATIONS

•Be proactive in identifying opportunities to continually improve the Brand Home’s effectiveness

GREAT EXECUTION

•Contribute to the development of a high level of team motivation in order to achieve objective

MANAGING FOR GROWTH

•Fully understand Managing for Value in a site context and actively apply these principles

•Challenge established practices to maximise economic profit

INSPIRING PEOPLE

•Ability to continually promote and enthuse about key brands with all customers whilst hosting distillery tours.

QUALIFICATIONS

•Educated to Higher standard or equivalent

•Catering/food hygiene qualification required, where appropriate

•Demonstrated ability to work within a flexible organisation

•Willing to work towards achieving a Certificate in Visitor Attraction Operations

•Willing to work towards achieving a General Certificate in Distilling

SKILLS/KNOWLEDGE

•Demonstrate a clear understanding of the whisky making process and the key quality messages which relate to the site and the associated brand(s)

•Demonstrate a clear awareness and understanding of all legislation factors necessary for the fulfilment of duties within the guiding remit regarding HMC & E, Health and Safety and Environment

•PC Knowledge:-

Windows Operation System

Word Processing (Word)

Spreadsheet (Excel)

Presentation (Powerpoint)

Working knowledge of Diageo bespoke applications

•Proficiency in languages desirable

•Good problem diagnosis skills to allow effective decision making

EXPERIENCE

•Recent experience of the challenges of working within a prestige visitor facility providing highly focused and effective marketing support and high quality hospitality

•Previous experience of working within a customer focused environment

HAPPY TO TALK FLEXIBLE WORKING

External Job Title:

Brand Home Guide

Town/City:

Oban

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