Hermes Parcelnet Regional Delivery Manager in Plymouth, United Kingdom

The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

The Regional Delivery Manager has responsibility for the performance and morale of a Field Management team covering designated area and surrounding areas. They are the communication link between the Field Team and Divisional Managers, being required to achieve targets and ensure the cost efficiency of the courier network is maximised to maintain and further improve both the company’s and third party contractual standards.

Responsibilities include:

  • Leading and managing a team of Regional Compliance Managers, Field Managers and planners.

  • Responsible for managing teams to regional service and compliance targets - speed of service, standard/ next day, claims & enquiries and ETA etc.

  • Responsible for regional budget and controls - courier fees, contractor spends, adhoc payments, team expenses & overrides.

  • Maximise service coverage of Courier deliveries and collections within the region.

  • Responsible for Courier Recruitment within the region.

  • Install and maintain regular meetings with the team reviewing performance and creating action plans to improve or resolve problems to achieve key targets.

  • Review and appraise the performance and development of team members, in line with Hermes Policies and identify training requirements to the Divisional Managers for succession planning.

The ideal candidate will be a pro-active thinker with the ability to forward plan and create strategic action plans, adapting to network changes and enhancements. You will need to be a strong motivator who can support, coach and lead the teams to drive business strategies as well as personal performance. Help them strive to be the best they can be! The role requires you to have a current driving licence and, at times, can mean long unsociable hours so staying away from home may be required.

Hermes isn’t just about parcels, it’s about people. Building those key relationships, delivering excellent customer service and leading, developing and coaching your team are the attributes we are looking for to support our growing business.

ID: 2017-6057

External Company Name: Hermes Parcelnet Ltd.

External Company URL: http://www.hermes-europe.co.uk/