Kelly Services Recruitment Outsourcing Specialist in Telford, United Kingdom

Location: Telford, UK

Recruitment Outsourcing Specialist will be responsible for facilitating and managing the hiring process of contract employees for our global technology customer utilising e-procurement / recruitment tracking tools. You will provide support and consultancy for all matters related to the hiring and retention of contingent labour. The person in this role will be expected to timely and accurately support the tasks specific to the department within the Shared Services Centre, including acting as the first point of contact for Hiring Managers and Suppliers.

Travel will be involved to show presence on our customers site on a regular basis. You should be comfortable dealing with people at all levels with confidence and be adaptable to changing situations. Reporting into the Operations Manager; you will be the daily point of contact for all recruitment matters and will act as the first point of escalation for any contractor or supplier related issues. You will be supported by the shared service centre team who are responsible for handling the administrative and transactional activity pertaining to our programs.

Duties and Responsibilities:

  • Manage the contract requisition fulfillment process through to candidate start:

  • Assist the hiring managers with job spec creation and market rate information according to the role, set expectations for and consult on interview planning and preparation

  • Broadcast requisitions to approved suppliers using e-technology tool and act as liaison for any questions related to open requisitions - Exercise screening techniques that ensure only high-quality CVs are forwarded to the customer for review

  • Coordinate the candidate interview process on behalf of the hiring managers.

  • Confirm assignment logistics between hiring manager and supplier regarding the contractors’ assignment information (i.e., start and end date, location, rates, hours, etc.)

  • Manage candidate offers; negotiating on pricing and terms with suppliers as necessary to ensure best quality at best price for the customer

  • Consult with suppliers as necessary to resolve any issues with candidate identification for difficult to fill positions and work with the customer as appropriate to adjust the requirement - Effectively manage requisition time to fill against program SLAs

  • Interact daily with hiring managers and suppliers to resolve program related issues:

  • Appropriately manage the customer and supplier relationships; building a professional rapport, following up consistently, and maintaining ongoing contact and communication.

  • Act as a cooperative and contributing team member of the KellyOCG Program to ensure that a high level of service is always offered to both customers and suppliers.

Qualifications & Experience:

  • Relevant experience in the staffing or contracting industry preferred

  • Excellent customer service, interpersonal, communication & team collaboration skills

  • Effective English communication skills, both written and verbal, required

  • Strong analytical & problem-solving skills

  • Experience in handling large data sets & prioritising tasks

  • Must be able to work on multiple simultaneous tasks with limited supervision

  • Quick learner, demonstrate initiative

  • Functional PC & internet skills, including Microsoft Office

  • Knowledge of Vendor Management software such as Fieldglass would be an advantage

  • Strong negotiation skills preferred

  • Additional language proficiency would be beneficial

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. #TA