SunGard Desktop Support Technician in United Kingdom

Desktop Support Technician

  • Job ID #:JR25745

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:GB-Oxfordshire-Abingdon 100 Milton Park-4183

  • Secondary Location(s):GB-Cambridge-Cambridge Vision Park Station Road-4178

    • Department:
  • Education Desired:High School Diploma or equivalent

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Position Responsibilities\Requirements:

KEY ACCOUNTABILITIES

Operational

Provide support to local and remote users via on-site, phone, or email.Troubleshoot user problems with software, hardware, or workstation network connectivity including imaging PCs, installing/upgrading software.Provide recommendations on methods to improve desktop support.

Strategic

Work with vendors on repair and maintenance of PC hardware and software.Provide 1st level support and troubleshooting for network services issues.Assist in network connectivity for installs, adds, moves and changes.Act as a liaison between users and internal support groups.Assist in the deployment, add, changes, or moves of computer hardware and software.Participate in projects, as assigned by Desktop Services management.Test compatibility and interoperability of company applications with current and future O/S platforms, configurations, and network architecture.Update and close calls in incident tracking systemEscalate problems to appropriate teams, as required.Provides asset management for hardware and license management for software

CHALLENGING ASPECTS OF THE ROLE - Hands on experience within the role - Customer service

ENJOYABLE ASPECTS OF THE JOB - Internal training will be provided - Networking with other departments

KEY RELATIONSHIPS - Key member of the LTS team reporting to the Desktop Support Manager

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability