New Balance Supervisor - Wembley Outlet in Wembley, United Kingdom
Provide superior customer service and utilising product knowledge and service techniques to meet the needs of customers whom enter or call the store. Other responsibilities include inventory, stock and merchandising projects as needed.
As Supervisor, in addition to the key responsibilities below you will be responsible for opening and closing the store, training associates and role modelling superior customer service and utilizing product knowledge and service techniques to meet the needs of customers.
Provides customer service using proper selling techniques and product knowledge. This includes approach and customer contact; determining customer's needs, communicating product features and benefits; suggestive selling, building the sale and multiple selling and closing the sale. This applies to both in-store customers as well as customers who call the store.
Develop product knowledge of store merchandise to enable you to educate the customer on product features and benefits.
Correctly measuring and fitting the customer to appropriate NB product, communicating current store promotion and correct price, and reviewing features and benefits.
Keep floor area neat and organized. This includes stock and inventory functions, i.e. labeling and price marking items and merchandising apparel as needed. Organize and fill sales floor to maximize selling.
Perform cash register duties using POS procedures. Accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register). Obtain management approval for specific transactions, as instructed. Package merchandise appropriately and inform customer regarding exchange and return policy.
Protect Company Assets by greeting customers; attach and detach security tags (if provided); Report shrinkage and security violations. Monitor floor merchandise.
Performs other duties as required.
Ability to perform basic maths and have basic PC and/or cash register skills. Past retail experience desirable, but not necessary.
Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public. Must demonstrate ability to work in a team environment.
Ability to lift 15 - 40 pounds.
Flexible work schedule includes weekends and holidays.
iCIMS ID: 14258
Street: Unit 14, London Designer Outlet
Street 2: Wembley Park Boulevard
External Company Name: New Balance Athletic Shoe, Inc.
External Company URL: http://www.newbalance.com