J&J Family of Companies HR Specialist (12 Month FTC) in Wokingham, United Kingdom
HR Specialist (Global Services) – 12 Month FTC
Closing Date: 29th September 2017
Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace innovation—bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every day a little better. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives
We are looking for a HR Specialist to cover a 12 month FTC. You will be responsible for the execution of assigned tasks to support employees, managers and the Human Resource teams in the Regional Service Centre. You will perform applicable administration activities for the region and countries which will includes (but not limited to) - year-end and year round compensation processing and communications, coordination of final pay requests and other off-boarding activities, leave of absence request processing, monitoring time off, return to work processing, benefits enrolment support, invoice processing, and researching policy inquiries as required.
Work to meet expected service levels and business performance goals by performing day-to-day delivery of administration services in scope.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application as required.
Take ownership of all administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Attend to and process customer inquiries and requests by applying administration standard operating procedures and utilizing problem solving skills for resolution.
Respond to documentation of requests/inquiries and inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within administration in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution while maintaining confidentiality with sensitive employee data.
Develop understanding of Global Services operations and the J&J organization.
Identify administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Administration Team Lead.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
Perform special projects and related duties as assigned.
Work in collaboration with other Administration team members to execute tasks and fulfil key deliverables, seeking input and assistance as needed.
Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
Participate in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on administration processes.
To be successful in this role you will need the following;
You will demonstrate customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with employees, the contact & administration service centre teams, and external vendors as applicable.
HR generalist experience in a corporate environment (essential)
Experience in a HR shared service environment (desirable)
Previous experience with employee benefits, reduction in force activities (including severance packet creation), absence management, policy and process and generalist background essential.
Workday and Salesforce systems experience (desirable)
MS Office skills (advanced Excel advantageous)
Working effectively with remote teams
Demonstrates customer orientation and excellent customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong written and verbal communication skills; manage internal communications and external/client communications with detailed support and assistance
Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
Discretion, professionalism, confidentiality and judgment
Ability to accurately collect information in order to understand and assess the clients’ needs and situation
Ability to prioritize workload and provide timely follow-up and resolution
Ability to work effectively in a fast-paced, self-directed team-based environment
Experience partnering internally and externally to address people-related challenges
Uses a collaborative and employee and customer-focused mindset
Understand short-term and long-term implications of decisions and actions
Basic understanding of business, financial and organizational factors in relation to HR activities
Experience with tools to report data, track and analyse trends
If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.
We respectfully request Government Officials to identify themselves as such on application; for the purposes of the Foreign Corrupt Practices Act.
Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)