Solvay European Customer Service Representative in Wrexham, United Kingdom
Position reports directly to the Customer Services Team Lead, and acts as a coordinating link between the customer and all internal plant functions. The CSR is responsible for translating customer demand to purchasing, planning, certification, and logistics. Successful translation results in superior customer service while maintaining operational effectiveness.
The CSR responsibilities include: contract review, purchase contract entry, order change management, expediting, managing customer inventory through consignment or supplier managed inventory programs, using customer specified systems for demand and order management, quoting, coordination of new product qualifications, researching and issuing customer credits, recording and responding to customer complaints, negotiating product price and ‘extra’ charges with customers and salespeople in order to maximize profitability to the company. The CSR is responsible for the direct interface and support of planning/scheduling and quality to insure specifications and contractual requirements are met.
Key responsibilities include:
Supplier Managed Inventory
Excellent communication skills
Experience of handling complex customer accounts
Experience of dealing with customers face to face
Broad business understanding
A keen attention to detail essential
Proven 'multi-tasking' skills
Ability to cope with high volume of work
Desirable excellent IT skills - ideally SAP (or other ERP system) and excel proficient
Language skills - ideally German and/or Spanish
Title: European Customer Service Representative
Requisition ID: GBU004264
Solvay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.