American Express Manager, GCS International Loyalty in Greater London, United Kingdom
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast growing business. The Global Product Management (GPM) team within GCS is a critical driver of growth. The GPM team is responsible for developing and managing a suite of solutions for all businesses segments across the globe from small business to global enterprises. We are looking for dynamic team members who can translate customer needs and marketplace understanding into solutions that are best in class and economically viable and bringing those solutions to market in unique and compelling ways.
We have a fantastic B35 opportunity within our newly created GCS International Loyalty Team, a Center of Excellence tasked with managing one of the most important components of the American Express Global Commercial Services value proposition for clients and Card members around the world. We are seeking an enthusiastic individual to help define and manage the strategy and programmes for our loyalty offerings, including Membership Rewards and Corporate Membership Rewards.
The key focus of this team will be to work in partnership with the regional loyalty teams and the GCS US loyalty team to set the Global Loyalty strategy, manage the annual investment, and establish a robust international loyalty community within GCS. Success is highly dependent on identifying quick wins and high potential return projects, as well as establishing and nurturing relationships with key stakeholders and partners.
Responsibilities: * Socialising and implementing the Global GCS Loyalty strategy including offerings and customer experience across International regions and markets * Managing the international investment roadmap in close collaboration with regional GPM MR teams and Consumer MR COE teams * Supporting the technical programme development and launch led by Global Product Development and Operations * Collaborating with the Consumer Loyalty Capabilities on development and delivery of new reward solutions * Providing consultative support across the programme for regions and markets * Developing and managing a timely Membership Rewards reporting and analytics package * Coordinating and aligning with multiple cross-functional partners as well as local market partners (e.g., GPD&O, GSN, Marketing, Finance, regional & global MR teams)
This role may be subject to additional background verification checks.
Skills Required: * Strong ability to create and execute innovative strategic initiatives * Proven ability to influence and drive results at all levels across the organization * Proven ability to deliver cross-functional, large scale projects * Global/International and/or B2B experience * Proven ability to use analytics in a marketing context to better understand and influence customer behaviours * Understanding of analytical techniques (e.g. segmentation) to derive actionable insight from complex data sets * Customer-focused mindset * Skilled in navigating a matrixed organization and influencing key stakeholders and partners * Excellent written and verbal communication skills * Previous loyalty experience and a passion for loyalty * Sense of humor and willingness to have a little bit of fun!
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team firstname.lastname@example.org 00800 83 000038 (for Russia based candidates 810 800 83 000038).
Title: Manager, GCS International Loyalty
Location: GBR-Greater London-London
Requisition ID: 18003918