Philips Lighting Customer Order Specialist in Guildford, United Kingdom
As the Customer Order Specialist, you’ll be responsible for designing and optimizing order management & customer service process aligned with go-to-market channels, ensure customers are able to place their orders smoothly and easily with appropriate interfaces and centralize and consolidate the order desk.
Accept and validate sales order by checking references and validating relevant information.
Check availability of order and prepare delivery proposal; where needed select proposed alternatives and update order status.
Managing specials, combined shipment, missing or dead on arrival.
Managing sales orders up to delivery.
Monthly reporting of order receipts, deliveries, sales and stock levels.
Drives Customer Order Entry process
Ensures Compliance based on company policies
Provides on time communications to customers on relevant matters
Drives efficiency of order management process
Delivers best in class Customer Service
Shapes customer order behavior to drive productivity
We are looking for
To be successful in this role you should be/have:
Order Execution cycle including warehousing and transportation activities.
Excellent customer service skills.
Speed & Execution mindset.
IT Systems (SAP, Excel, Word, other ERP) User experience.
Communicates with impact
Works as part of a team & able to work independently
Ability to work in a fast learning environment.
You’ll be reporting in to the Supply Chain Manager, working within the outdoor lighting customer service team.
We offer you a challenging, international career, where you will be able to make a difference and influence the future of Philips Lighting Solutions.
Our benefits are very competitive and designed around your preferences:
Generous holiday allowance of 25 days a year from the start (plus bank holidays)
Family friendly policies which offer enhanced maternity and paternity schemes
Learning and Development opportunities through our Philips Lighting Academy
Join the leading lighting company for the digital world and help us unlock the extraordinary potential of light for brighter lives and a better world. Be a game changer. Be Philips Lighting. Apply today .
If you have any remaining questions regarding this vacancy, please do not hesitate to contact Laura.Mabbutt@Philips.com
Visit our careers website to learn more about Philips Lighting - http://www.lighting.philips.com/main/careers
We are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately, we are not able to respond to you and cannot accept speculative CV’s as way of introduction.
Philips Lighting is the global leader in lighting products, systems and services. Our understanding of how lighting positively affects people coupled with our deep technological know-how enable us to deliver digital lighting innovations that unlock new business value, deliver rich user experiences and help to improve lives. Serving professional and consumer markets, we sell more energy efficient LED lighting than any other company. We lead the industry in connected lighting systems and services, leveraging the Internet of Things to take light beyond illumination and transform homes, buildings and urban spaces. For more information, visit us online - http://www.usa.lighting.philips.com/home
How Philips Lighting lights the world beyond illumination: http://bit.ly/1VBIoWk