Robertson Helpdesk Assistant (Fixed Term) in Highlands & Islands, United Kingdom

At Robertson, we build much more than just ground-breaking infrastructure. We build brilliant communities, we build forward-thinking businesses, and we build the kind of amazing, career-transforming futures that our people look forward to every day.

We’re one of the UK’s largest, independently owned construction, infrastructure and support services companies – and we’re still growing fast. The way we work is innovative and transformative, our people are passionate and knowledgeable, our culture is warm, friendly and family-driven, and with over 50 years’ experience of our industry, our clients trust us to deliver everything we promise.

This position is working for Robertson based at the Helpdesk, New Craigs, Inverness.

When it comes to your career, we deliver everything we promise to.

As Helpdesk Assistant, you’ll be responsible for:

  • Operating the helpdesk system, receiving and logging calls and relaying information to those responsible for action, including monitoring logged Helpdesk issues until completion

  • Interpreting and analysing data to meet management and client needs.

  • Operating at all times with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures of RFM.

  • Monitoring and log all accidents and incidents as appropriate.

  • Contributing to the efficient and effective working of the Facilities Management function.

  • Providing clerical and administrative support to the Service Compliance Team, including, word processing, filing, reception, telephone and general office duties, where necessary.

  • Carrying out any other duties assigned by the Service Compliance Team in connection with RFM’s operational requirements.

To join us, we’re looking for:

  • Have previous experience of working in an office environment

  • Hold an SVQ relevant to Business Administration

  • Proven experience in document control and filing

  • Skilled in multitasking with excellent interpersonal and organisational skills

  • Strong verbal and written communication skills

  • Proficient on all relevant software packages

The successful candidate will require a DBS/Disclosure Check.

We also look after our people just as much as we look after our clients, and you’ll discover dedicated training teams to help keep you up to speed, together with a huge range of personal development programmes.

And on top of a competitive salary and pension, you’ll be able to make the most of a great benefits package, and local team based rewards depending on your role and where you’re based.

The working hours for this role are 37.5 hours per week.

Please note that this is a Fixed Term role from 1st May 2018 to 30th April 2019.

Ready to #TransformYourCareer? Apply now!

Robertson is an Equal Opportunities Employer.

*Full Job Description available on request.

Company: Robertson Group

Location: Inverness

ID: 2018-2974

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