AstraZeneca Pharmaceuticals LP Customer Relationship Manager in Luton, United Kingdom

FM Customer Relationship Manager, 12 Month FTC

Cambridge / Luton / London

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re proud of our diverse workforce and unique culture that inspires innovation and collaboration. We work hard to harness and reward the ideas and creativity it produces.

The role of Facilities Management (FM) is to deliver agile, customer centric services, which enable science, and support AstraZeneca’s strategic initiative to be a great place to work. Our focus is safety and compliance, cost and quality, customer centricity, simplification and innovation. Partnership and collaboration is the at the heart of everything we do.

We now seek a talented person who is passionate about the role of FM Customer Relationship Manager to join our internal FM team at this very exciting time, as we prepare for our move to our new home on the Cambridge Biomedical Campus. This role will work across AZ sites in Cambridge, London & Luton and therefore location could be flexible.

The successful applicant will work with our supply partners, leaders, teams and staff across the business and in this role will:

  • Act as single point of contact (SPOC) for the AZ Site Leadership Team for all FM services

  • Owns all site communications relating to FM

  • Support Site Leadership Teams operational needs and coordinate activities to enable business objectives to be met

  • Govern supplier relationships for all FM supply partners

  • Support delivery of onsite engagement activities

  • Ensure all compliance, safety, legislative and regulatory requirements are adhered to

  • Responsible for the management and tracking of site FM budget

  • Responsible for the collation and accuracy of data relating to the workplace to enable business decisions to be made

  • Own stakeholder relationship with landlord and other neighbours

  • Leads on site continuous improvement and innovation initiatives

  • Contributes to the development and implementation of the area capital investment programme

  • Builds strong and effective relationships with customers, developing an understanding of their businesses, priorities, preferences and specific needs

  • Will also take on other project and operational accountabilities within the sites as directed

We are looking for a great ‘people person’ with high energy and enthusiasm, who is highly organised, adaptable, passionate about customer services with the ability to lead from the front, think differently and contribute to making AZ a great place to work.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country where the role is advertised.