Pearson Customer Services Specialist in Manchester, United Kingdom
Customer Services Specialist
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
In the UK, Pearson Edexcel is the largest awarding body, supporting schools, colleges, training providers and employers both in the UK and globally. Our customer services department is at the heart of what we do, supporting our learners, educators, and education establishments across a broad range of assessment types including: general qualifications, National curriculum tests, vocational assessments, B-tech and bespoke courses.
About the job
The overall purpose of the Account Specialist role is to provide outstanding professional services and support, via telephone, email and at times even face to face. Usually, these customers could be pupils, exam’s officers, direct employers, international schools or training providers.
Our Account Services Specialists are the main point of contact for each and every customer. Our main duties include:
∙Responsible for building a strong, personalised, customer focused relationship between the customer and Pearson Qualification services.
Working as a member of a team, the Account Specialist will be required to support other members of the team with their customer accounts where workloads dictate.
∙Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline.
∙The Account Specialist will be a single point of contact for all administrative queries received from their accounts.
What are we looking for?
We are looking for people who can embody our core brand and values whilst being able to be a single point of contact for our customers. The ability to prioritise work, be friendly and empathetic, whilst maintaining a professional relationship is key. Previous experience isn’t vital as we can support you with what we do best – training, qualifications and support! If you have experience within customer services or using CRM systems, even better.
What benefits do you offer?
Salary starting from £19,000 per annum
We offer an impressive range of benefits including: competitive salary, 33 days holidays, private healthcare, generous employer subsidised pension, life assurance, discounted holidays, flexible hours of work, interest free season ticket loan, Pearson save for shares scheme.
Where are you based?
We are in Salford Quays, right on the doorstep of Media City.
What does Pearson stand for?
Pearson is the world’s education company, enabling people to make more of their lives through learning. We use our knowledge, passion and reach to tackle the big problems in education, with learners everywhere at the very heart of our work.
What are the next steps?
Click and apply for the role using the apply tab.
We can offer full-time, apprentice and fixed term contracts to suit all different career aspirations. So go ahead and apply today!
Primary Location: GB-GB-Manchester
Work Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BF
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 17, 2018
Job Unposting: Apr 24, 2018
Schedule: Full-time Regular
Req ID: 1806037
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.