Panasonic Repair Program Manager I in Slough, United Kingdom
Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of "People before Products" and, as we enter an exciting period of rapid global expansion to support new business, we are seeking talented people to join our team.
We have an opportunity for a Repair Program Manager Responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals.
Acting as project team leader and technical expert, reviews customer TAT, commercial and technical requirements, identifies tasks, assigns and coordinates resources and creates/tracks project schedules. Ensures clear communication and timely resolution of issues by collaborating with customers, internal staff and outside third parties. Provides overall support for moderate to complex programs for long term success and acts as champion for customer satisfaction. Champions moderate to significant projects, programs and business initiatives using demonstrated creativity and ingenuity. Ensures consistent and proper business processes are followed in accordance with departmental procedures, company policy and airworthiness regulations.
KEY ACTIVITY AREAS:
Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) repair program plans for pricing by PTS Sales and Marketing.
Develop executable Panasonic Technical Services (PTS) subcontracts with Third Party Repair Organizations. Liaise as needed with internal PAC groups such as Repair Shop Management, PTS Sales and Marketing, Contracts, Procurement and SCO to develop such arrangements
Ensure accurate Customer Satisfaction, Contractual Performance and Repair Shop Performance expectations are understood, communicated and visible.
Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
Work with QA and Repair Shop Management to ensure all NAA regulations are met at all times.
Ensures that superb communications between Panasonic and Third party repair Organizations and Subcontractors are established and maintained through regular follow up status reviews and correspondence.
Ensure Assigned Repair Shop capabilities and capacities are understood, established and maintained
Ensures that superb communications between Panasonic and Repair Customers are established and maintained through regular follow up status reviews and correspondence where long term arrangements in place or through the establishment/monitoring of clear procedures and expectations with Repair Shop Customer focals.
Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible and followed.
Chair and coordinate program team meetings, reviews, technical coordination meetings and design reviews.
Monitor program schedules commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).
Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.
Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.
Monitor Repair Shop Performance and Customer Satisfaction. Establish, coordinate, communicate and drive mitigating actions where necessary.
Coordinate with different departments to ensure business goals are achieved.
Ensure that certification and technical data requirements are defined and coordinated.
Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.
Work with Repair Shop Management to coordinate labor requirements
Ensure that all assigned Repair Shops perform to PTS standards.
Additionally, this role may require travel within the European Region or internationally.
Must possess technical knowledge and skills for resolution of moderate to complex technical and business matters.
Generally free to determine work priorities based on general direction from Manager.
Having wide-ranging experience, uses professional concepts and company objectives to resolve moderate to complex issues in creative and effective ways.
Works on moderate to complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Determines methods and procedures on new assignments and coordinates the activities of other personnel.
Proficient in the use of Windows operating system and MS office suite of software applications (i.e. Excel, Word, and PowerPoint).
Excellent project management skills.
Excellent communication skills, highly presentable, and be able to interact with multiple levels in the organization and customers.
Works well under pressure and must be comfortable working with people from diverse cultural and political backgrounds.
Outgoing, self-motivated, well organized and detailed oriented.
Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.
Working knowledge of global civil aviation regulations and requirements.
Bachelors’ Degree in Engineering or related field or equivalent work experience.
5 years’ work experience in Repair Shop or Aviation Maintenance and/or Program Management.
3 years’ work experience in aircraft industry highly desired.
In-Flight Entertainment (IFE) experience highly desired.