The Hertz Corporation Customer Service Apprentice - Southampton Airport in Southampton, United Kingdom

General Responsibilities

Customer Service Apprentice - Southampton Airport

40 Hours per week

12-15 Months Contract with view of moving permanent

£260 per week plus uncapped commission

Must have a Full UK or EU Driving License

As a Customer Service apprentice reporting to the Branch Manager you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz.

Primary Duties and Responsibilities

• Create a pleasant customer experience by greeting and engaging our valued customers

• Emphasis on selling and revenue maximization on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.

• Ability to plan and prioritize all aspects of our Delivery & Collection business

• Developing new business

• Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies

• Answer all telephone calls in accordance with Hertz policy

• Liaise with various Hertz departments such as Distribution

• Flexible attitude and ability to assist in all areas of the branch as needed

Desired skills

• Previous experience in a customer service, sales or retail environment

• Ability to demonstrate professionalism and enthusiasm

• Good communication skills both written and oral

• Strong Sales Skills, persuasive, "selling" (rather than "telling")

Personal qualities

• Excellent problem solving skills and ability to prioritise

• Ability to work in a Fast-paced environment

• Socially-focused; with "how can I help you?" attitude

• Good Team Player with ability to build and maintain relationships

Qualifications required

No Qualifications required

Future prospects

Ongoing development and training

Essential Requirements

View the weblink video for a walkthrough of one of our branches

Job ID 154291

# Positions 1

Category RAC Operations

Division RAC

Position Type Regular Full Time