Triumph Group, Inc. Customer Service Repair Coordinator in Staverton, United Kingdom
The Customer Service Repair Co-ordinator is primarily responsible for the effective and efficient management of spares and repair orders, ensuring that the throughput of customer orders within the business, from receipt to despatch and subsequent invoice, is in accordance with Triumph’s business processes, procedures and contractual obligations.
Accurate checking and processing of customer spares, repair orders to include input within the Syteline business system
Preparation, submission and follow through of customer quotations
Monitoring unit throughput to ensure adherence to contractual obligations
Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained
Provision of regular customer account status reports
Order documentation scanning
Internal reporting on key performance indicators
Out of hours AOG cover on a rota basis
Completion of any work related tasks, which would be deemed reasonable of this role.
- Passionate about customer service
Demonstrated experience interfacing with customers in an aerospace aftermarket or repair environment
Experience in working on MRP sales & repair module systems
Excellent interpersonal, oral and written skills
Good attention to detail
Able to perform well in a fast paced environment
Strong knowledge and skills in Microsoft Office products
Hydraulic and / or actuation knowledge or experience is an advantage
- Based at Triumph Staverton
Travel to other Triumph sites and / or customer locations may be required
Hours of Employment: 37 hours a week. Flexibility may be required.
- Successful applicants receive conditional offers to be subject to satisfactory references, DBS check and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.
Requisition Number: 15207
Security Clearance Required?: Yes
External Company Name: Triumph Group, Inc.
External Company URL: www.triumphgroup.com
Post End Date: 9/30/2018