Fluidigm Field Service Engineer in United Kingdom

Collaborative, assertive, flexible, passionate, driven, inspired. These aren’t just nice words, they’re the start of every great Fluidigm career.

We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to “what if…?” As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level.

And if you’re into all that too, we’re ready to commit to you.

Fluidigm is looking for a Field Service Engineer to provide break-fix instrument service to customers, serving as the primary contact on technical and service related issues. He or she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He or she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based position, but some travel outside the region is to be expected.

This position is based out of UK.

You Are:

  • Passionate about working for a company that creates cutting edge scientific solutions

  • Inspired by the opportunity to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry

You Will:

  • Be responsible for system installations, service visits, and technical support case management

  • Troubleshoot instrument hardware and software, often under challenging conditions

  • Contribute to high-value service related procedures and documents

  • Identify areas for product and process improvement and communicate these accordingly

  • Adopt and leverage our Salesforce.com business policies, procedures, and reporting

  • Travel around 65%on both a scheduled and unscheduled basis

  • Enjoy a highly competitive compensation package, including better-than-average benefits and growth opportunities, as well as a dynamic and rewarding company culture

  • Have fun, be fully engaged and promise to have a life beyond “work”


You Have:

  • BS in a science or engineering discipline

  • 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training

  • Service Engineer and/or Technical Support experience

  • Substantial working knowledge of electrical and mechanical sub-systems

  • Expertise in employing root cause analysis and corrective action methodologies

  • Experience with laser optics desirable

  • Prior work with life science instrumentation, especially ICP-MS or MALDI-TOF, highly desirable

  • Familiarity in Salesforce.com / ServiceMax preferred

We Will:

  • Support you in your ongoing development and contribution both as an employee and a person

  • Value your contribution and enlist your feedback

  • Host excellent company-wide events multiple times a year

Sound good? Apply online now with your resume.

Req No.: 2018-2660

External Company URL: https://www.fluidigm.com/