RELX Group Support Analyst in United Kingdom

Support Analyst


Location: United Kingdom

Support Analyst

UK Wide (Home Based)

Highly Competitive Basic Salary and Benefits Package

LexisNexis, a division of FTSE 100 RELX Group, is a leading provider of legal and tax information, data, analytics and software solutions to legal service providers around the world. In the UK, our customers include the majority of law firms, the bar and bench, local and central public sector, tax advisors and many corporate counsels. LexisNexis Enterprise Solutions (LNES) is the division of LexisNexis UK that provides Enterprise Software for the global legal market.

In a rapidly changing legal market our clients need access to new and smarter ways of working. Our vision is to be the Enterprise Software partner of choice for legal service providers who want to transform their business. To achieve this, we provide tools to help tackle the quality, efficiency and profitability challenges that legal service providers face.

We are currently recruiting for an established Microsoft D365/AX analyst to join our LexisOne support team.

Main purpose of the role:

This challenging role requires strong analysis and diagnostic skills in providing application support on LexisOne our ERP system for Law firms underpinned by Dynamics365 / Microsoft AX.

Playing a major role in assisting the transition of a new product into mainstream support whilst supporting ITIL best practice for Incident/Problem Management, the role offers a unique opportunity to become a domain expert in a new Legal ERP product based on an industry standard Microsoft platform.

Working with internal and external stakeholders, there are broad opportunities to collaborate with our clients and business units alike.

Skills and Experience

We would love you to have:

  • A high level of Microsoft AX/ D365 certification or a proven track record of skills in this arena to the level of: Microsoft certified Dynamics specialist, Microsoft certified Solutions expert or Associate, Microsoft certified IT Professional / Technology specialist.

  • Proven analysis and problem solving skills

  • Proven data interrogation and manipulation skills

  • Ability to manage multiple incidents effectively

  • Strong interpersonal, oral, written and consultative skills.

We would like you to have:

  • Relevant Support or service desk experience

  • Knowledge & experience of Legal market and / or ERP implementations.

  • Familiarity with ITIL V3 foundation or associated service management qualifications.

  • Working in a logical and efficient manner, paying close attention to detail.

Why you should join:

If you are fascinated by the changes happening in the legal market and want to get to the heart of innovation in this space, then this is the role for you. Come and join our award winning and growing team!